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Innovation is a Team Effort

No doubt you’ve taken a look at our ‘About Us’ section to see what makes us tick. If you’re someone who wants to be a part of innovating and refining the meeting and event housing management experience for our clients, we’d love to hear from you.

Here are the current opportunities available at Resiada:

Current Openings

Sales Development, Representative

Resiada is seeking a dynamic individual to directly impact the growth of our organization – one who seeks challenges with big rewards within the meeting industry in its entirety. The successful candidate is ambitious with superior communication skills and has a passion for people.

In the role of Sales Development, Representative you are a results-oriented self-starter ready to take the first steps towards building a leadership role with resiada.

Responsibilities & Overview

  • Develop key accounts through first point of contact.
  • Lead generation and qualification of business opportunities.
  • Develop an effective sales Pipeline and update daily in the CRM.
  • Attend conferences and professional association industry events to promote resiada product solution and increase market growth.
  • Provide online demonstrations of the solution for resiada sales team.
  • Assist in coordination, and execution of in-market initiatives such as educational lunch & learns and industry tradeshows.
  • Strong communications with corporate office and management to assist in the coordination of in-market initiatives.
  • Provide a monthly report of completed and planned sales events for the Managing Director on in-market activity.
  • Be prepared to carry out other duties as required.

Skill and Competencies

  • Outlook – Believes in self, company and marketplace and is passionate about learning and growing. Takes responsibility for own success, accepts challenges and sees “no” as an opportunity to improve and succeed rather than as failure.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Written Communication – Writes clearly and can effectively communicate their thoughts; edits work for spelling and grammar; varies writing style to meet various needs.
  • Sales Acumen – Knows what to say or do at the appropriate time and not take things personally; is cool under pressure and is prepared for whatever scenario is presented, be present in the moment, asks thoughtful questions, displays effective listening and demonstrates product value; maintains continuous contact with the client / prospect.
  • Results Orientation – Makes fact based decisions, analyses and uses data to achieve sales goals, drives execution, initiates action and follow-ups to successful completion, effectively demonstrates how solutions will solve a client’s’ speed bump.
  • Collaboration – Effectively builds and maintains partnerships with clients, prospects and individuals at all levels across the company. Contributes to team and company success, maintains flexibility and reacts to change appropriately.
  • Administrative Management – Continuously manages administrative functions (CRM) to ensure quality and timeliness, manages accurate and timely sales activity and monthly reports, maintains accurate and complete client and prospect information.

Experience

  • Post secondary education with strong academic credentials.
  • Strong communication skills (verbal and written)
  • Knowledge and experience in the Meetings, Incentive, Conventions, exhibition industry is an asset.
  • Ability to work within a team to achieve goals.
  • Ability to effectively utilize CRM to maintain developed established contacts.
  • Ability to work effectively in a home-based environment.
  • An existing network of key association and Corporate connections is an asset.
  • Proficient Computer Skills (Powerpoint, Word, Excel Outlook)
  • Ability to work within team to achieve goals.

Ability to Travel


Sales Development, Representative must be willing and able to travel within USA and Canada, for business and trade shows as required.

Please Note: Only those being interviewed will be contacted. Thank you for your interest in joining our team.

No agency applications will be accepted.

Business Development Representative

Resiada is seeking a dynamic individual who is seeking a challenge with big rewards within the meeting industry in its entirety. The successful candidate has a passion for people and sales with a hunter’s mentality.
As an in-market Business Development Representative you are a result oriented self-starter who thrives on success who brings with them a demonstrated sales track record and a history of quota achievement.

Responsibilities & Overview

  • Develop key accounts with lead generation that deliver sales revenue within the Association and Corporate markets.
  • Lead Generation and business opportunities through research, qualifying and development of potential opportunities.
  • Manage and develop an effective sales Pipeline and update daily in the CRM.
  • Attend conferences and professional association industry tradeshows and promote resiada product solution and brand to increase your markets growth.
  • Coordinate, manage and execute market initiatives such as educational lunch and learns and industry tradeshows.
  • Strong communications with the head office and management to assist in the coordination of in market initiatives.
  • Provide a monthly report of completed and planned sales events for the Managing Director on in market activity.
  • Seek out potential opportunities for resiada to sponsor and showcase our solution.
  • Be prepared to carry out other duties as required.

Skill and Competencies

  • Outlook – Believes in self, company and marketplace and is passionate about learning and growing. Takes responsibility for own success, accepts challenges, and sees “no” as an opportunity to improve and succeed rather than as failure.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs.
  • Sales Acumen -Knows what to say or do at the appropriate time and not take things personally; is cool under pressure and is prepared for whatever scenario is presented, be present in the moment, asks thoughtful questions, displays effective listening and demonstrates product value; maintains continuous contact with the client / prospect.
  • Results Orientation – Makes fact based decisions, analyses and uses data to achieve sales goals, drives execution, initiates action and follow-ups to successful completion, effectively demonstrates how solutions will solve a client’s’ speed bump.
  • Collaboration – Effectively builds and maintains partnerships with clients, prospects and people at all levels across the company; contributes to team and company success; maintains flexibility and reacts to change appropriately.
  • Administrative Management – Continuously manages administrative functions (CRM) to ensure quality and timeliness; manages accurate and timely sales activity and monthly reports, maintains accurate and complete client and prospect information.

Experience

  • Minimum of 3-years direct Knowledge and experience in the Meetings, Incentive, Conventions, exhibition industry.
  • Experience selling to the Meetings, Incentive, Conventions, exhibition sectors.
  • Demonstrated sales track record, new sales track record & quota achievement.
  • Ability to effectively utilize CRM to maintain and develop assigned market.
  • Demonstrated effectiveness in new business development and lead qualification.
  • Ability to work effectively in a home-based environment.
  • An existing network of key association and Corporate connections is an asset.
  • Experience with Microsoft Office, CRM’s and efficient email management.

Ability to Travel


Business Development Manager must be willing and able to travel within USA and Canada, for business and trade shows as required.

Please Note: Only those being interviewed will be contacted. Thank you for your interest in joining our team.

No agency applications will be accepted.

Housing Coordinator & Client Service Specialist

You are responsible for managing and setting up event housing sites while providing our clients the best in class support experience. In addition you will also be responsible for collaborating with hotels and clients to ensure allocations are in check and the client is attrition free. You will work closely with the housing manager and their respective support teams.

Success in this role

After a short learning period, the successful candidate will be fully versed and be able to provide exceptional support with a deep knowledge of our housing management platform. You’ll be able to set up a reservation booking site using the client’s contracts, along with entering their inventory and setting up their requested room blocks.
In addition you will also be a liaison with the hotel and client to ensure communication and reports are current and all stakeholders are kept up to speed on the current status of their housing.
You will also be responsible for handling inbound support phone calls , responding to email inquiries and making outbound calls as needed. All while working with your team in a meaningful and collaborative manner.

You’ll Make Us Better By

  • Working with the Housing Manager and other departments on the execution of all contracted client services for conferences and tradeshows.
  • Being a knowledgeable and skilled at setting up client sites using approved event contracts, setting up hotel inventory and requested room blocks.
  • Being the main contact for contracted hotels; communicate all housing processes, create hotel logins, inquire about additional inventory
  • Creating all hotel correspondence within the event platform.
  • Overseeing all housing communications sent to attendees, exhibitors and groups
  • Performing full hotel audits and review master billing provided by hotels to ensure accuracy before client provides payment
  • Managing VIP requests, group and block reservations by phone and/or email.
  • Promoting group codes or incentive campaigns to increase pick up while maintaining best user experience.
  • Managing client staff/VIP rooming lists to ensure the most up to date billing information is communicated to the hotels.
  • Focusing on clients end users to ensure they have a positive experience throughout the housing processes.
  • Working closely with clients to understand their needs and manage their expectations with each events unique components, requirements and business logic.
  • Ensuring objectives are achieved within prescribed time frame and satisfy their reporting and data requirements.
  • Keeping the Housing Manager up to date with any end user issues and provide suggestions as to solutions to any challenges that may arise.
  • Participating in regular tests to ensure site(s) functionality is as designed.
  • Preparing and providing reports periodically to clients, exhibitors and hotels.

What You’ll Bring

  • You are passionate and care about achieving results and reaching service excellence.
  • You are customer service driven and proactive in making sure processes are understood and provided in a complete and comprehensive manner.
  • You are extremely organized and possess the capacity to thrive while managing several projects concurrently.
  • Working in a highly dynamic, fast paced, and rapidly changing environment brings out the best in you!
  • You adapt well to change and constantly strive for improvement.
  • You effectively prioritize and make sound decisions under pressure, while maintaining your professional demeanor.
  • You are comfortable voicing your opinions and submitting ideas to your colleagues and leaders.
  • Experience Prior hotel experience preferred, group hotel management will be an advantage.
  • Event industry experience considered a strong asset.
  • Have experience with customer service excellence and dealing with customer either in person or through email or by phone
  • Skills Service excellence oriented, proactive, organized, flexible and resourceful.
  • Ability to work on several complex projects occurring simultaneously requiring strong time management skills.
  • An understanding of project management methodologies
  • Strong analytical and problem-solving skills, with very high attention to detail.
  • Strong skills with data management and interpretation of data sets.
  • Ability to learn and grasp new industry concepts and trends, as well as apply new best practices elements adapted to client needs.
  • Ability to learn and excel with our proprietary housing software.
  • Strong aptitude in working with technology and software.
  • Understanding of IT and IS support infrastructure and troubleshooting an asset.
  • Strong skills with Excel. Proficient in Google products including Gmail, Sheets, Docs, Slides with the ability to create reports and documentation.
  • Comfortable and able to effectively facilitate discussions with internal and external stakeholders
  • Superior interpersonal and communication skills, both verbal and written.
  • Excellent English language verbal and written skills, French or Spanish second language verbal and written skills a bonus.

If you are interested, please attach (as a pdf) or email your resume to jobs-hou1120@resiada.com

Careers