We’ve said before that here at Resiada we’ve come to think of attrition as an ugly monster – one that rears its head when room block bookings aren’t living up to their potential.  It’s a key conceit behind the ongoing development and improvements made to our housing management solution. 

“A good first impression can work wonders.” – J.K. Rowling.

Let’s look at a few ways you can create a great first impression for your attendees, particularly first-timers.  Make them feel welcome and part of the event experience and they’ll be back again, year after year.  As you know, most event check-in these days is technology based, so we came up with some suggestions that are mostly old-school, but have the potential to help you stand out when they check in.

After we published our recent piece on Pirates and Poachers and the devastating effects they can have on room block bookings (which you can read here) we learned of a recent ruling in the US District Court for the Northern District of Georgia against travel agency Tarzango, in which the latter was ordered to pay approximately $750,000 in damages for ‘deceptive advertising practices’ to the US Poultry and Egg Association in relation to room block bookings for its annual trade show and conference, the International Production & Processing Expo (IPPE).  In 2017, Tarzango sent unsolicited emails to IPPE exhibitors and attendees, misrepresenting themselves as being an official housing affiliate of the show, when in fact this was not the case.

Previously we’ve explored the best ways to deal with dreaded attrition monsters.  But there’s another sinister threat to your event housing blocks – pirates and poachers.

We all know there’s great benefit to integration when it comes to event planning.  A registration system that lacks integration only adds to your worries because crucial processes of your event don’t communicate with each other amicably.